Refund Policy
Last updated: March 2026
Consultation Fees
Your initial consultation is free. If you are prescribed a treatment and choose to proceed, the consultation fee is included in the price of your medication. If a provider determines that treatment is not appropriate for you, you will not be charged.
Prescription Medications
Due to the nature of compounded prescription medications, we are unable to accept returns or issue refunds for medications that have been dispensed and shipped. This policy exists because:
- Compounded medications are prepared specifically for each patient
- Federal and state pharmacy regulations prohibit the re-dispensing of returned medications
- We cannot verify the storage and handling conditions of returned products
Subscription Cancellation
You may cancel or pause your subscription at any time. Cancellation must be requested before your next billing cycle to avoid charges for the upcoming period. To cancel, contact our support team at info@wepeptiderx.com.
Damaged or Incorrect Orders
If your medication arrives damaged, incorrect, or you experience a quality issue, please contact us within 48 hours of delivery. We will coordinate with the licensed compounding pharmacy to resolve the issue, which may include a replacement shipment at no additional cost.
Shipping Issues
If your order is lost in transit, we will work with the carrier to locate your package. If it cannot be recovered, we will arrange a replacement shipment.
Contact Us
For refund inquiries or issues with your order, contact our support team:
- PureRx Biotech INC, d/b/a WePeptideRx
- 5550 Glades Road, Suite 500 #1128, Boca Raton, FL 33431
- Phone: (561) 678-5208
- Email: info@wepeptiderx.com
- Response time: Within 24 business hours